STILL HAVE QUESTIONS?
PLEASE CONTACT US
Fill out the form below if you have any question, need further information, or have any special requests. We look forward to welcoming you at Valentin Imperial Riviera Maya resort.
the resort
Contact Us
Flight + hotel
Contact Information
Valentin Imperial Riviera Maya
At the Valentin Imperial Riviera Maya, we are at your disposal to clarify all your doubts and queries. To contact us please fill out the form below. Additionally, you can communicate with us through email or by phone call.
For reservations call:
Tel.: 1 800 232 8316 - USA
Tel.: 9293033875 USA (Reservations with Flight Included)
To contact the hotel directly, call:
Tel.:+52 984 2063660
For individual reservations contact:
vim.reservations1@valentinmaya.com
For information about private transportation to / from the airport:
transfer@valentinmaya.com
For information about groups and weddings:
groups@valentinmaya.com
For special requests:
vim-con1@valentinhotels.com
For information about our Aromance Spa contact:
aromancespa@valentinmaya.com
For customer care:
customercare@valentinmaya.com
For information on weddings and banquets contact:
weddings.vim@valentinmaya.com
frequently asked
questions
What is the check-in and check-out time?
Check-in is at 3:00 p.m. Check-out is at 12:00 p.m. If you arrive before check-in time, you can use the facilities.
How to request the included transportation for VAREWARDS members?
Send an email to transfer@valentinmaya.com with the reservation information and flight details.
*Applies for reservations of 5 nights or more made on valentinmaya.com for VAREWARDS mambers
What currency does the Valentin Imperial Riviera Maya resort accepts?
We accept Mexican pesos, US dollars, Canadian dollars, euros, and British pounds.
Is the Valentin Imperial Riviera Maya resort pet friendly?
We do not accept pets of any kind, including service animals.
How do I cancel or make changes to my reservation?
To cancel reservations made via the web, you must contact us by email or telephone, indicated on this web page. To cancel reservations made by travel agencies, contact your travel agent.
Can I request a specific location for the room?
It is possible to request a special location, but it cannot be guaranteed since it depends on the occupancy of the hotel on the day of arrival.
What is the minimum age required to stay at the Valentin Imperial Riviera Maya resort?
All guests must be 18 years of age at the time of their stay at the hotel.
Which airport do I need to fly to get to the hotel?
Aeropuerto Internacional de Cancun (CUN).
Imperial Rivera Maya
+52 984 206 3660
Carretera Federal 307 Chetumal-Puerto Juárez km 311,5 77710
77710
reservations@valentinmaya.com
