the resort
Frequently Asked Questions
Official FAQ
Valentin Imperial Riviera Maya Hotel
Welcome to the official FAQ section of the Valentin Imperial Riviera Maya hotel. Here you'll find clear and up-to-date answers to the most common questions about the hotel, the check-in process, included services, transportation options, activities, and much more. Access this information anytime before your trip and plan your stay with complete confidence at our adults-only resort in the Riviera Maya.
We answer your questions
How can I contact the Valentin Imperial Riviera Maya hotel?
To reach the hotel staff, please find the details for each department below:
Reception
Email: vim.reservations@valentinmaya.com
Phone:+529842063660
Toll-Free #:Not available
SMS: +12546003672
Reservation
Email: vim.reservations@valentinmaya.com
Phone:+529842063660
Toll-Free #:Not available
SMS: +12546003672
Concierge
Email: customercare@valentinmaya.com
Phone:+529842063660
Toll-Free #:Not available
SMS: +12546003672
Events
Email: vim.groupsandweddings@valentinmaya.com
Phone:+529842063660
Toll-Free #:Not available
SMS: +12546003672
Spa
Email: aromancespa@valentinmaya.com
Phone:+529842063660
Toll-Free #:Not available
SMS: +12546003672
Does Valentin Imperial Riviera Maya hotel have special offers, gift boxes or vouchers?
We are able to offer you various special offers.
To have a look at our special offers, click HERE.
How can I provide feedback about my stay at the hotel Valentin Imperial Riviera Maya?
To submit your feedback, please send an email to: vim.reservations@valentinmaya.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number
How many rooms are there at Valentin Imperial Riviera Maya hotel ?
We have 539 rooms.
(Room types for maximum 2 pax)
Deluxe Junior Suite: 208 rooms
• Surface: 48 to 48 m²
• Max occupancy per room: 3 adults and 0 children
• Composition:
• Equipment: 2 double beds or 1 king size bed , TV
In room smoking is not allowed
Silver Jr Suite: 112 rooms
• Surface: 48 to 48 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms
• Equipment: 1 king size bed , TV
In room smoking is not allowed
Golden Jr Suite: 49 rooms
• Surface: 61 to 61 m²
• Max occupancy per room: 3 adults and 0 children
• Composition: 1 bedrooms, 1 living-room
• Equipment: 2 double beds or 1 king size bed , TV
In room smoking is not allowed
Golden Superior Jr Suite: 36 rooms
• Surface: 61 to 61 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms, 1 living-room
• Equipment: 1 king size bed , TV
In room smoking is not allowed
Golden Swim Up Jr Suite: 47 rooms
• Surface: 61 to 61 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms, 1 living-room
• Equipment: 1 king size bed , TV
In room smoking is not allowed
Emerald Jr Suite: 72 rooms
• Surface: 58 to 58 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms
• Equipment: 1 king size bed , TV
In room smoking is not allowed
Diamond Suite: 6 rooms
• Surface: 96 to 96 m²
• Max occupancy per room: 3 adults and 0 children
• Composition: 1 bedrooms, 1 living-room
• Equipment: 1 king size bed , TV
In room smoking is not allowed
Onyx Suite: 6 rooms
• Surface: 96 to 96 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms, 1 living-room
• Equipment: 1 king size bed , TV
In room smoking is not allowed
Imperial Privé Suite: 2 rooms
• Surface: 200 to 200 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms, 2 bathrooms, 1 living-room, 2 bathroom with WC, 2 WC
• Equipment: TV
In room smoking is not allowed
Bridal Suite: 1 rooms
• Surface: 200 to 200 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms, 2 bathrooms, 1 living-room, 2 bathroom with WC, 2 WC
• Equipment: TV
In room smoking is not allowed
Does Valentin Imperial Riviera Maya hotel have a reward & loyalty program ?
Sign up for VAREWARDS! enjoy exclusive benefits at Valentin Imperial Riviera Maya! Get exclusive deals, cash-back on web bookings, and a $300 resort credit for our spa and romantic dinners. Don’t miss out—join now and start enjoying these perks!
Valid only for direct bookings on our official website. Sign up before booking to access benefits. New bookings can't add VAREWARDS. Restrictions apply
• For more information about our loyalty program, click here
• To join our loyalty program, click here
Is there a spa at Valentin Imperial Riviera Maya hotel ?
Take a look at the spa details below:
•Spa:
-Smoking not allowed
-Pets are not allowed in this area./ Wheelchair not accessible/ Wheelchair ramp/lift not available
- Pregnancy friendly
-Open for hotel residents only
-Access is free for hotel residents. included:
-Minimum age 18 year(s)
-Reservation is not mandatory
- Provided: Bathrobe and slippers.
- Not provided: Swimsuit and swim cap.
- Mandatory: Slippers and swimsuit.
- Not mandatory: Bathrobe and swim cap.
- Facilities: Massage.
- Click here for more details
Does hotel Valentin Imperial Riviera Maya offer private transfer to/from airports or train stations?
We offer exclusive private transfer services between Cancun International Airport (CUN) and Valentin Imperial Riviera Maya. Please note that we do not provide transfers to other destinations. For rates and additional information, contact transfer@valentinmaya.com
Can I make a private transfer reservation to/from the Valentin Imperial Riviera Maya hotel?
For more information about private transfer reservation, click HERE .
What are the activities at or close to Valentin Imperial Riviera Maya hotel ?
Valentin Imperial Riviera Maya does not offer tours or excursions directly. However, you can meet with travel representatives in the Hospitality Hall, and they will assist you with these services. Within the resort, you’ll find a wide range of activities to enjoy
Does Valentin Imperial Riviera Maya hotel work with travel agents ?
We are happy to work with travel agents.
The commission rate for travel agents is 10%. (Only valid for Room Only reservations)
I can show you our best rates and help you book.
For information about our Travel Agent Rewards Program, please contact: vim.sales@valentinmaya.com
Can I make a spa reservation at the Valentin Imperial Riviera Maya hotel ?
• Spa:
To make a spa reservation, please send an email to: aromancespa@valentinmaya.com with the following information:
• Desired date
• Desired time
• Spa treatment
• Reservation or accommodation number
• Email address
• Phone number
Do you provide flight & hotel packages at the Valentin Imperial Riviera Maya hotel?
We provide packaged deals (flights + hotel)
Closest Airport(s)
• Cancun (CUN)
Inbound flights every day.
Outbound flights every day.
What are Valentin Imperial Riviera Maya hotel rate plans?
The Valentin Imperial Riviera Maya is an all-inclusive resort.
If you wish to discover and acquire a Privé package please click here
Is there a bar at Valentin Imperial Riviera Maya hotel ?
The Hotel Valentin Imperial Riviera Maya has 11 bars, click here for more info here
Can Valentin Imperial Riviera Maya hotel arrange special requests like wine, birthday cake, flowers, decoration, etc. ?
We are able to accommodate special requests
The following items are available:
- Champagne
- Prosecco
- Wine
- Birthday cake
- Cake
- Chocolate
- Cheese tray
- Fruit basket
- Flowers
- Rose petals
- Balloons
- Decoration
Click here for more details
What size are the beds at the Valentin Imperial Riviera Maya hotel ?
Deluxe Junior Suite rooms have 2 double beds(180x200cm) or 1 king size bed(200x200cm)
Silver Jr Suite rooms have 1 king size bed(200x200cm)
Golden Jr Suite rooms have 2 double beds(180x200cm) or 1 king size bed(200x200cm)
Golden Superior Jr Suite rooms have 1 king size bed(200x200cm)
Golden Swim Up Jr Suite rooms have 1 king size bed(200x200cm)
Emerald Jr Suite rooms have 1 king size bed(200x200cm)
Diamond Suite rooms have 1 king size bed(200x200cm)
Onyx Honeymoon Suite rooms have 1 king size bed(200x200cm)
Bed guards for children are not available.
Would it be possible to get the Valentin Imperial Riviera Maya hotel map?
I don't have information about the hotel's map/layout or floor plans.
Does Valentin Imperial Riviera Maya hotel offer any entertainment programs?
Our entertainment team offer you a wide range of daytime activities and evening shows which will make your stay fun and enjoyable.
Daytime activities include: fitness, yoga, aquagym, bike rides, aqua zumba, and more.
Click here for more details.
What is Valentin Imperial Riviera Maya hotel star rating ?
Our resort is part of Valentin Hotel Group.
- Star rating: 5 stars.
- Service category: Luxury.
More info here
What is the cancellation policy for Valentin Imperial Riviera Maya hotel ?
Cancellation policies will depend on the type of reservation made. For more details, please refer to the specific terms of your booking.
For more info, click HERE.
Additional questions
About the Valentin Imperial Riviera Maya Hotel
Is Valentin Imperial Riviera Maya resort adults-only?
Yes, Valentin Imperial Riviera Maya is an adults-only resort (+18 years), designed to offer a relaxing and luxurious experience in a peaceful setting.
What is exactly included in the all-inclusive plan at Valentin Imperial Riviera Maya?
The all-inclusive plan covers all meals, national and international drinks, minibar in the room, 24-hour room service, activities, entertainment, and access to all resort areas.
Are there rooms with a jacuzzi or private pool at Valentin Imperial Riviera Maya?
Yes, all our rooms feature an indoor jacuzzi, and some offer direct access to a shared pool. Some categories also have an outdoor jacuzzi on the terrace in addition to the indoor one.
Can I request a room near the beach or with ocean views at Valentin Imperial Riviera Maya?
Yes, you can request preferences at the time of your booking. They are subject to availability, but we will always do our best to accommodate them.
What are the check-in and check-out times at Valentin Imperial Riviera Maya resort?
Check-in is from 3:00 PM, and check-out is at 12:00 PM. You can request late check-out for an additional fee, subject to availability.
Is there free Wi-Fi throughout the Valentin Imperial Riviera Maya resort?
Yes, we offer free Wi-Fi in all rooms and public areas of the hotel.
Does the Valentin Imperial Riviera Maya hotel offer 24-hour room service?
Yes, room service is available 24 hours a day at no additional cost.
Is it possible to request special food for people with allergies or specific diets at the Valentin Imperial Riviera Maya resort?
Yes, our chefs are trained to accommodate dietary restrictions. We recommend notifying us at the time of booking or upon arrival at the hotel.
Is it possible to smoke anywhere in the Valentin Imperial Riviera Maya resort?
Yes, we have designated smoking areas. All rooms and restaurants are smoke-free.
Are there room options for guests with reduced mobility at Valentin Imperial Riviera Maya?
Yes, we have adapted rooms and accessible paths throughout the resort for guests with reduced mobility.
What is the difference between the Silver, Golden, Emerald at Valentin Imperial Riviera Maya?
Each category offers different benefits and locations. Some have access to a pool, larger terraces, or privileged views. Check our website for more details.
Can I request special room decoration for a celebration at the Valentin Imperial Riviera Maya resort?
Yes, we offer special packages for birthdays, anniversaries, honeymoons, etc. You can request them before your arrival or at the reception.
Is the minibar included in the rate of the Valentin Imperial Riviera Maya Resort?
Yes, the minibar is included and is replenished daily with snacks, soft drinks, beer, and water.
What is the difference between the Valentin Imperial Riviera Maya hotel’s pools?
We have several pools: one for relaxation, a main pool with entertainment and music, and swim-up areas. Each of the three pools offers a different experience.
What activities or excursions can be done near the Valentin Imperial Riviera Maya resort?
There are many options: visits to cenotes, archaeological sites like Tulum or Cobá, theme parks like Xcaret or Xel-Há, and catamaran rides or snorkeling.
What is the best time of year to visit Riviera Maya?
From November to April is the dry season with pleasant temperatures. Summer is also ideal if you're looking for a warmer environment and attractive rates.
Is the Playa del Secreto area safe?
Yes, it is a private area, very quiet and safe. The hotel also has 24/7 security.
How long does it take to get from Cancun airport to the Valentin Imperial Riviera Maya hotel?
Approximately 25 to 30 minutes by private transportation.
What is the distance from the hotel to Playa del Carmen or Tulum?
Playa del Carmen is about 30 minutes away, and Tulum is approximately 1 hour and 15 minutes away.
Is the sea at the Valentin Imperial Riviera Maya hotel's beach suitable for swimming?
Yes, although it depends on the weather conditions. It is a beach with moderate waves and soft sand.
Is there seaweed (sargassum) on the beach of the Valentin Imperial Riviera Maya?
The hotel performs regular cleaning. The presence of sargassum varies by season and natural conditions.
What clothing should I bring for a stay at the Valentin Imperial Riviera Maya resort?
Light clothing, swimsuit, sandals, smart casual attire for à la carte restaurants, and sunscreen.
What cultural or archaeological options are nearby the Valentin Imperial Riviera Maya resort?
You can visit Chichen Itza, Tulum, Cobá, as well as nearby museums and Mayan communities.
Is there nightlife inside or outside the Valentin Imperial Riviera Maya hotel?
Yes. Inside the hotel, there are live shows, bars, and entertainment. Playa del Carmen and Cancun also offer vibrant nearby nightlife.
What services does the Valentin Imperial Riviera Maya spa offer?
Our spa offers massages, facials and body treatments, hydrotherapy, rituals, and a beauty salon.
Can I book a romantic dinner on the beach at the Valentin Imperial Riviera Maya resort?
Yes, you can request it in advance. It is an exclusive experience with a gourmet menu and personalized service.
Can weddings be organized on the beach or symbolic ceremonies at Valentin Imperial Riviera Maya?
Yes, we have a specialized team for weddings and packages for civil ceremonies, symbolic ceremonies, and vow renewals.
Are there special packages for honeymoons or anniversaries at Valentin Imperial Riviera Maya?
Yes, we offer packages with romantic details, private dinners, spa discounts, and more. Check availability when booking.
Do you have a gym and fitness classes such as yoga or Pilates?
Yes, we have a fully equipped gym and daily classes of yoga, pilates, aquagym, among others.
Can corporate events be organized at the hotel?
Yes, we offer meeting rooms and spaces for conferences, incentives, and corporate events with all-inclusive services.
Can I travel alone or is it more focused on couples?
Both options are welcome. The atmosphere is perfect for both romantic trips and travelers seeking relaxation, luxury, and entertainment.
What type of electrical plugs are used?
The hotel uses type A and B (American) plugs with 110V. It is recommended to bring an adapter if you are coming from Europe or South America.
Can I stay if I have a specific medical condition?
Yes, the hotel is equipped to accommodate special medical needs. Please inform us before your arrival so we can coordinate the necessary care.
Is there an ATM at the resort?
Yes, we have an ATM with Mexican pesos in the lobby area.
Frequently Asked Questions
About the Riviera Maya
What is the best time to travel to the Riviera Maya?
The best time to visit the Riviera Maya is between November and April, when the weather is drier, with pleasant temperatures and less chance of rain. However, summer is also a perfect option for those seeking a unique experience at more affordable prices.
Is it safe to travel to the Riviera Maya in 2026?
Yes, the Riviera Maya is a safe tourist destination. Hotel zones, such as Playa del Secreto, have surveillance and security measures for visitors.
Where is the Riviera Maya located?
The Riviera Maya is located on the coast of the Mexican Caribbean, in the state of Quintana Roo. It extends from Puerto Morelos to Tulum, including destinations like Playa del Carmen and Akumal.
What to do in the Riviera Maya besides going to the beach?
You can visit archaeological sites like Tulum and Cobá, swim in cenotes, explore natural reserves, practice snorkeling or diving, and enjoy parks like Xcaret or Xel-Há.
What currency is used in the Riviera Maya?
The official currency is the Mexican peso, although in tourist areas, many establishments accept US dollars. It is recommended to pay in pesos to get better prices.
What cenotes are near the Valentin Imperial Riviera Maya hotel?
Near the hotel, you can visit cenotes such as Cenote Verde Lucero, Cenote Kin-Ha, and Cenote La Noria, all located just a few kilometers away on the Route of the Cenotes.
How much does a taxi cost from Cancun Airport to the Riviera Maya?
The price varies depending on the exact area, but on average, a private taxi costs between 1,000 and 1,500 Mexican pesos. It is recommended to book transportation in advance.
What to do in Playa del Carmen in one day?
Stroll along Fifth Avenue, visit the beach, explore local shops, enjoy a restaurant or café, and take a ferry to Cozumel if you have time.
What is the difference between Cancun and the Riviera Maya?
Cancun is a more urban city with a vibrant nightlife. The Riviera Maya is a quieter and more natural coastal strip, ideal for ecotourism and relaxation.
How to get to Tulum from Playa del Carmen or from the hotel?
You can get there by car, taxi, or public transportation (collective). The journey takes approximately 1 hour from the hotel or from Playa del Carmen.
Where can I see Mayan ruins in the Riviera Maya?
The most popular ruins are those of Tulum, Cobá, and Muyil. Chichen Itza is also accessible on a day trip from the Riviera Maya.
How much does it cost on average per day in the Riviera Maya?
It depends on the style of travel, but on average, you can spend between 1,500 and 3,500 MXN per day per person on food, transportation, and activities outside the hotel.
Is there sargassum (seaweed) in the Riviera Maya?
Sargassum is a natural phenomenon that varies by season. Many hotels perform daily cleaning to keep the beaches in optimal condition.
What to do if it rains in the Riviera Maya?
You can visit museums, relax at the hotel spa, enjoy local cuisine, go shopping, or explore covered cenotes.
What type of plugs are used in Mexico?
In Mexico, type A and B (flat) plugs are used with a 110V current. It is recommended to bring an adapter if traveling from Europe or South America.
Is it necessary to rent a car in the Riviera Maya?
It is not mandatory, but it can be useful if you want to explore freely. You can also get around by taxi, private transportation, or organized tours.
What are the most beautiful beaches in the Riviera Maya?
Some of the most notable are Xpu-Há Beach, Akumal, Playa Paraíso in Tulum, and the beach of the Valentin Imperial hotel itself, in Playa del Secreto.
Where can sea turtles be seen in the Riviera Maya?
Akumal is one of the best places to swim with sea turtles in their natural habitat, especially between May and October.
Is the Riviera Maya good for couple trips?
Yes, it is an ideal destination for romantic getaways, with adults-only hotels, beachfront dinners, spas, couple activities, and paradise beaches.
What are the most recommended theme parks in the Riviera Maya?
Xcaret, Xel-Há, Xplor, and Río Secreto are the most popular parks due to their combination of nature, culture, and adventure for all ages.
